Shipping Policy

Thank you for supporting Agápē.

Every order helps us continue our mission of creating Christ-centred apparel, encouraging Gospel conversations, and supporting faith-based causes around the world. Because many of our products are created specifically for you after your order is placed, we take care to ensure every item meets our quality standards before it is shipped.

Order Processing

Orders typically require 2–7 business days for production and preparation before they are shipped.

Because many of our products are made after purchase, please allow this processing time before your order enters the shipping stage.

During busy periods, holidays, new releases, or special promotions, processing times may be slightly longer.

Shipping Times

Estimated delivery times begin once your order has been processed and shipped. Please note that these are estimated delivery times and may vary depending on your location, shipping provider, customs processing, and other factors outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location, order size, and available shipping options.

From time to time, Agápē may offer free shipping promotions or special delivery offers. Any applicable promotions will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please allow up to 48 hours for tracking details to become active after your order has been dispatched.

Multiple Items in an Order

Some orders containing multiple products may arrive in separate packages.

This allows your items to be produced and shipped as efficiently as possible, meaning you may receive different parts of your order at different times.

International Orders

International customers may be responsible for customs duties, import taxes, or additional fees required by their country.

These charges are not included in your order total or shipping cost and are the responsibility of the customer.

Incorrect Shipping Information

Please ensure all shipping details are correct before completing your purchase.

Agápē is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible and we will do our best to assist.

Lost or Delayed Orders

While we work with reliable delivery partners, shipping delays may occasionally occur due to circumstances outside our control.

If your order has not arrived within the expected timeframe, please contact us and we will help investigate the issue.

Damaged or Incorrect Items

We want every order to arrive exactly as intended.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide:

• Your order number.

• Photos of the item and packaging.

• A description of the issue.

We will review the situation and work toward the best possible solution.

Questions

If you have any questions regarding your order or shipping, please contact us through our Contact page.

Thank you for supporting Agápē. Every purchase helps us continue creating Christ-centred apparel and supporting faith-based causes through our commitment to give back.